Shipping policy
How long will it take for my order to ship?
The shipping and processing times depend on the items you're ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.
What does Backordered mean?
When items are on backorders it means we don’t currently have it on hand, but it’s coming soon! You can still purchase backorder items to ensure you are first in line to receive them when they are back in stock. A Yabo team member will also reach out and notify you of any delays in shipment due to backorders. Don’t worry, most backordered items take 3-5 days to be ready for shipment.
Will I be charged duties and taxes?
United States: duties are included in the shipping fee at checkout. Taxes are also applied at checkout according to the state of the shipping address.
Canada: duties and taxes are calculated and paid at checkout for Canada customers and there are no additional charges upon delivery.
Other international shipments: there may be duties and taxes incurred on your shipment that you the customer will be responsible for. Please note that Yabo does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
If a package is refused at customs due to non-payment of duties and taxes then it will be returned to our facility. You will be responsible for the shipping fee to send it back to your destination in this instance as we have already shipped the item once.
How much is shipping?
All shipping fees are charged based on the subtotal before taxes and discounts on the checkout page.
How is my order shipped?
We use USPS for US and Local Post for international orders as well as DHL/FedEx/Canada Post for those being delivered within Canada. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier's end. Please keep in mind depending on the postal code, express shipping option may not be available.
US
Standard Shipping: 2-5 business days.
Expedited Shipping: 2 business days from the dispatch date.
Canada
Standard Shipping: 2-7 business days depending on customs, which is not within our control.
International
Your order will be shipped via your local post and delivered between 4-11 business days from the dispatch date. This can be effected depending on customs, which is not within our control.
**Once a package has left our facility, Yabo will no longer be responsible for the package. We cannot control customs clearance, lost or stolen packages, and/or delayed “out for delivery” times. Please contact the provided shipping company to assist with these issues as our team cannot.**
Can I ship to multiple addresses?
We do not currently allow orders to be shipped to more than 1 address. To do so, we ask that you please place these orders separately to the respective addresses.